Who we are
ELVERO BY MH is an online store offering kitchen gadgets, home décor, beauty products, and accessories. We serve customers across the UAE and Saudi Arabia.
Contact Information
If you have any questions regarding this Privacy Policy, please contact us through our Contact Us page or by email.
Information We Collect
We may collect your name, email address, phone number, shipping address, and order details when you place an order.
We Use Your Information
• Process and deliver orders
• Provide customer support
• Improve our website and services
• Send order updates and notifications
Third-Party Services
We may use secure third-party payment providers and shipping partners to fulfill orders.
Cookies
Our website may use cookies to improve your browsing experience and website performance.
Data Protection
We take reasonable measures to protect customer information from unauthorized access and misuse.
Refund, Shipping & Terms
We accept returns within 7 days of receiving your order.
Eligibility
To be eligible for a return:
- Item must be unused and in original condition.
- Item must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
- Personal care and beauty products (if opened or used).
- Customized or special-order items.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product.